What are your shipping options and what are the costs?

• Answer: Shipping costs differ based on your destination and the shipping method chosen. We offer standard delivery, next day delivery and Saturday delivery. For information on the costs, follow this link: https://houseofchuli.com/delivery/

Do you ship internationally?

• Answer: No, as of now, we do not ship internationally to other countries other than the UK. But within the UK, shipping costs may vary based on the destination. For more information on where we ship follow this link: https://houseofchuli.com/delivery/

Can I change my shipping address after placing an order?

• Answer: If you need to change your shipping address, please contact us immediately. We will do our best to accommodate your request if the order hasn’t been shipped yet.

Do you offer free shipping?

• Answer: We may offer free shipping promotions from time to time. Check our website or subscribe to our newsletter for the latest shipping offers and promotions. 

How do I place an order?

• Answer: To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Follow the checkout process to enter your shipping information and payment details. 

Can I add items to an existing order?

• Answer: Unfortunately, once an order is placed, we can’t add additional items to it. Please place a new order for any additional items you wish to purchase.

Can I check the status of my order?

• Answer: Yes, you can check the status of your order by logging into your account on our website or by using the tracking number provided in your order confirmation email.

Can I cancel or amend an order once I have placed it?

• Answer: Our warehouse works quickly to get your order to you, so sadly we are unable to cancel or amend your order once it has been placed. You always have the option to return your order.

How can I contact customer service regarding Shipping and/or Order inquiries?

• Answer: For any questions or concerns about Shipping and/or Orders, please contact our customer service team at hello@houseofchuli.com. We’re here to help!